← RecomazeCONTENT HISTORY

Update to Recomaze

Snapshot Nov 11, 2026 · 00:09 UTC · version 1.1.37

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{
  "description": "Use when the merchant is stuck with Recomaze, meets an error that stays after one retry, or asks to contact Recomaze. Prepares a short message to better@recomaze.ai for the merchant to review and send; never sends it on its own.",
  "included_files": [
    {
      "relative_path": "agents/openai.yaml",
      "size_in_bytes": 325
    }
  ],
  "name": "get-help",
  "skill_md_contents": "---\nname: get-help\ndescription: Use when the merchant is stuck with Recomaze, meets an error that stays after one retry, or asks to contact Recomaze. Prepares a short message to better@recomaze.ai for the merchant to review and send; never sends it on its own.\n---\n\n# Help from Recomaze\n\nOffer it as soon as something blocks the merchant: \"Let's get Recomaze's team to help. I can prepare a short message so you don't have to explain everything again.\" Do not make them repeat a failed step first.\n\n## The message\n\n- To: better@recomaze.ai\n- Subject: Recomaze help: [the issue in a few words]\n- Body: the website, what they wanted to do, what happened instead and what was tried already, in plain words. Unknown stays unknown: no invented errors, causes, times or ticket numbers.\n\nNever include passwords, tokens, codes, signed-in links, customer or order details, the chat's history or raw logs. Links go without their query string.\n\n## Sending\n\nShow the draft and the plain address. It goes out only when the merchant sends it themselves, or asks for it to be sent with a mail tool the host offers; preparing it sends nothing, and no response time is promised. Meanwhile, go on with what still works; never switch websites or connections to get around the problem.\n"
}

SHA-256 of public snapshot: 3d98c3db3e80297068def339f7fb04ea65d5d7a3c618a36e7e6d39b4747a719d