Update to Zendesk Plugin

{
  "canonical_app_id": "asdk_app_6ad95dc6df608191ac5740aeb23b3d68",
  "connector_id": "asdk_app_6ad95dc6df608191ac5740aeb23b3d68",
  "created_at": "2026-10-22T02:48:21.430121Z",
  "discoverability": "LISTED",
  "id": "plugin_asdk_app_6ad95dc6df608191ac5740aeb23b3d68",
  "is_template": false,
  "is_template_instance": false,
  "is_v2_template": false,
  "name": "zendesk-plugin",
  "release": {
    "app_ids": [
      "asdk_app_6ad95dc6df608191ac5740aeb23b3d68"
    ],
    "app_manifest": {
      "apps": {
        "zendesk": {
          "id": "asdk_app_6ad95dc6df608191ac5740aeb23b3d68",
          "required": true
        }
      }
    },
    "app_templates": [],
    "description": "Connect to Zendesk via OpenAI",
    "display_name": "Zendesk Plugin",
    "id": "pluginrel_40a5235ab63c8191b92a5e31f28ccdf9",
    "interface": {
      "brand_color": null,
      "capabilities": [
        "Read",
        "Write"
      ],
      "category": "Productivity",
      "composer_icon_dark_url": null,
      "composer_icon_url": "https://files.openai.com/content?id=file_00000000c99c81fab85db848aac3a453",
      "default_prompt": "Which Zendesk actions are available to me?",
      "default_prompts": [
        "Which Zendesk actions are available to me?",
        "Read my recent ticket, summarize the issue and prior work, flag gaps, and draft a customer reply for review.",
        "Review open tickets, find recurring and solved similar issues, then recommend the next steps."
      ],
      "developer_name": "Zendesk",
      "logo_url": "https://files.openai.com/content?id=file_00000000d1e48230b690b69b394df1ee",
      "logo_url_dark": null,
      "long_description": "Use the Zendesk plugin, built on Zendesk Bridge, to investigate support tickets and customer context, review queues and service metrics, work with Guide content, and oversee Talk, Chat, and omnichannel operations all from within OpenAI. Zendesk Bridge Open EAP: To use this plugin, please enroll in the Zendesk Bridge Open EAP from Zendesk Admin Center > AI > External AI. Read the announcement https://support.zendesk.com/hc/en-us/articles/11485591370650.",
      "plugin_category_id": "productivity",
      "privacy_policy_url": "https://www.zendesk.com/company/privacy-and-data-protection/",
      "screenshot_urls": [],
      "short_description": "Connect to Zendesk via OpenAI",
      "terms_of_service_url": "https://www.zendesk.com/company/agreements-and-terms/",
      "website_url": "https://www.zendesk.com/"
    },
    "keywords": [
      "zendesk",
      "mcp",
      "customer support",
      "support tickets",
      "zendesk guide",
      "zendesk bridge",
      "zendesk talk",
      "zendesk chat",
      "zendesk omnichannel routing",
      "zendesk for employee service",
      "zendesk contact center",
      "zendesk support",
      "ticket triage",
      "customer context",
      "help center",
      "knowledge base",
      "queue management",
      "service metrics",
      "contact center"
    ],
    "mcp_servers": [
      {
        "key": "zendesk",
        "metadata": {
          "extensions": {
            "com.openai": {
              "auth": {
                "client": {
                  "clientId": "zdg-plugin-chatgpt",
                  "mode": "provided",
                  "tokenEndpointAuthMethod": "none"
                },
                "type": "oauth"
              }
            }
          },
          "type": "streamable-http",
          "url": "https://mcp.zendesk.com/integrations/mcp"
        }
      }
    ],
    "onboarding_skill_name": null,
    "requires_local_executor": false,
    "skills": [],
    "version": "1.0.2"
  },
  "scope": "GLOBAL",
  "share_url": "https://chatgpt.com/plugins/plugin_asdk_app_6ad95dc6df608191ac5740aeb23b3d68?open_in_app",
  "status": "ENABLED"
}