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Productivity

Zendesk Plugin

Zendesk v1.0.2

Connect to Zendesk via OpenAI

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From the developer

Declared capabilities

  • Read
  • Write

Declared limitations

  • Do not invoke an unexposed user-creation action
  • Do not invoke an unexposed ticket-deletion action
  • Do not access a different Zendesk account

Not specified in the available declarations: pricing & account requirements.

Onboarding example

Which Zendesk actions are available to me?
Sources & dates

Developer declarations; not independently tested. Listing last checked Nov 15, 2026. Package observed Nov 14, 2026.

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Description

From the marketplace listing

Use the Zendesk plugin, built on Zendesk Bridge, to investigate support tickets and customer context, review queues and service metrics, work with Guide content, and oversee Talk, Chat, and omnichannel operations all from within OpenAI. Zendesk Bridge Open EAP: To use this plugin, please enroll in the Zendesk Bridge Open EAP from Zendesk Admin Center > AI > External AI. Read the announcement https://support.zendesk.com/hc/en-us/articles/11485591370650.

Language: English · Automatically detected from descriptions.

What changed

· 3 observations

Positioning & listing

Long description changed from “OpenAI” to “OpenAI. Zendesk Bridge Open EAP: To use this plugin, please enroll in the Zendesk Bridge Open EAP from Zendesk Admin Center > AI > External AI. Read the...”. Version changed from “1.0.0” to “1.0.2”.

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Technical updates · 1

Package or technical metadata updated

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Keywords

Files & skills

File archives

Plugin package5 files · 29.4 KBBrowse files →
Package details

Publisher declarations from the archived package. These are separate from our research and the live service's terms.

Package author
Zendesk
Keywords
See keywords
Review scenarios
5 positive · 3 negativeScenario counts, not test results.

Declared capabilities

  • Read
  • Write

Package observed Nov 14, 2026.

Technical details
First seen
Nov 9, 2026 · 06:00 UTC
Last seen
Nov 15, 2026 · 06:00 UTC
Latest observed change
Nov 12, 2026 · 00:08 UTC
Collection status
Collected

plugin_asdk_app_6ad95dc6df608191ac5740aeb23b3d68

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