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Busymate AI

EFIRITY PTE. LTD. v1.1.1

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From the developer

Declared capabilities

  • Review customer conversations
  • Reply to and resolve handoff requests
  • Add internal notes to handoffs

Cost & access

This plugin does not sell products or process payments.

Declared limitations

  • Plan change is out of scope
  • Workspace deletion is not available
  • Workspace outside the account

Onboarding example

Which customer conversations need my attention today?
Sources & dates

Developer declarations; not independently tested. Listing last checked Nov 14, 2026. Package observed Nov 14, 2026.

View package source →

Description

From the marketplace listing

Work your Busymate AI inbox, handoff requests and knowledge from ChatGPT or Codex. See which customer conversations your assistant handed to a person, read a conversation, reply to a handoff request, add an internal note or resolve it, search your workspace knowledge, add a public web page as a knowledge source and get the snippet that installs the assistant on your website. You need a Busymate AI account. You sign in with it and see only the workspaces you belong to, with your role's permissions in each. A reply you send reaches the customer's chat and cannot be recalled.

Language: English · Automatically detected from descriptions.

ChatGPT marketplace listing ↗Website ↗Privacy policy ↗Terms ↗Support ↗Repository ↗

Changes

No changes recorded yet. Follow this plugin to keep track of future changes.

First seen Nov 13, 2026. Last seen Nov 14, 2026.

Keywords

Files & skills

File archives

Plugin package8 files · 18.8 KBBrowse files →
Skill instructions
inbox-triage1.49 KB

View saved version →

---
name: inbox-triage
description: Work through a Busymate AI workspace's open handoff requests, where the assistant asked for a person. Use when the user asks what needs attention, wants to clear their support queue, or asks to reply to customers in Busymate.
---

# Inbox triage

1. Find the workspace. If the user has more than one, list them with `list_tenants` and the open counts from `get_tenant_inbox_counts`, then ask which one to work on.
2. Gather the queue with `list_tenant_interventions`: the open handoff requests.
3. Present a short list, oldest first: customer first name, topic, how long they have waited. Do not show internal IDs.
4. For each item the user picks, read the full context with `get_tenant_intervention`, and the whole conversation with `get_tenant_conversation_transcript` when the request alone is not enough.
5. Draft the reply in the business's voice, using `search_knowledge` for facts such as policies, prices or delivery times. Never invent a policy; if the knowledge does not cover it, say so and ask the user.
6. Show the draft and wait for the user's approval. Then send it with `reply_tenant_intervention`. A sent reply cannot be recalled.
7. Resolve the handoff with `resolve_tenant_intervention` only when the user confirms the customer's question is settled. Use `add_tenant_intervention_note` for internal context the team should see; customers never see notes.
8. Finish with a summary: what was answered, what is still open, and anything the knowledge base could not answer.
knowledge-answers862 Bytes

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---
name: knowledge-answers
description: Answer questions from a Busymate AI workspace's knowledge base with sources, and find gaps worth adding. Use when the user asks what their knowledge base, help content or website says about a topic.
---

# Knowledge answers

1. Search with `search_knowledge` using the user's words, then one or two rephrasings if the first search is thin.
2. Answer only from what the results say. Quote the key sentence and name each source.
3. If sources disagree, show both and say which looks newer.
4. If nothing covers the question, say so plainly. Offer to add a public page that does cover it with `add_tenant_knowledge_source`; Busymate fetches and indexes that page. Only add a page after the user approves the exact URL.
5. To see what the assistant can draw on, list the current sources with `list_tenant_knowledge_sources`.

Release notes

Busymate AI for ChatGPT offers 14 tools for your support inbox, handoff requests and knowledge. Each tool returns only the fields it needs; every category of data it can return is listed in the apps privacy policy at https://busymate.ai/apps/privacy.

Declared in the saved package. Remote tools may change independently.

Package details

Publisher declarations from the archived package. These are separate from our research and the live service's terms.

Package license
MIT
Package author
EFIRITY PTE. LTD.
Keywords
See keywords
Declared availability
No country restrictions declaredDeclared regions; live availability may differ.
Commerce declaration
Does not support commerceThis does not establish whether access is free or paid.
Review scenarios
5 positive · 3 negativeScenario counts, not test results.

Declared capabilities

  • Review customer conversations
  • Reply to and resolve handoff requests
  • Add internal notes to handoffs
  • Search workspace knowledge
  • Get the website install snippet

Package observed Nov 14, 2026.

plugin.json
Technical details
First seen
Nov 13, 2026 · 00:00 UTC
Last seen
Nov 14, 2026 · 00:00 UTC
Collection status
Collected

plugin_asdk_app_6accadee49f48191a8d8109041891188

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