Weav
Weav v1.3.0
Support inbox and Help Center
From the developer
Declared capabilities
- Search and read support conversations
- Look up customers
- Reply to customers
Declared limitations
- Bulk deletion of customers is not supported
- Access outside the connected workspace
- Unrelated request that should not use Weav
Not specified in the available declarations: pricing & account requirements.
Onboarding example
Triage my open Weav conversations by priority.
Sources & dates
Developer declarations; not independently tested. Listing last checked Nov 7, 2026. Package observed Nov 7, 2026.
Description
From the marketplace listing
Connect ChatGPT to your Weav customer support workspace. Conversations and customers: search and read support conversations, look up customers, reply to customers as a teammate, and change a conversation's status, priority, or assignee. Agent training data: search, read, add, resync, and delete the text, Q&A, and website content that Weav AI agents answer from. Help Center: browse, search, create, edit, publish, unpublish, reorder, and delete knowledge base articles, sections, and categories, review article revisions and improvement proposals, and get draft preview links. Requires an existing Weav workspace. A workspace admin or owner signs in with OAuth and chooses which workspace to connect. The plugin only accesses data in that workspace, and admins can revoke the connection at any time in Weav under Settings > Developers > MCP connections.
Language: English · Automatically detected from descriptions.
Changes
No changes recorded yet. Follow this plugin to keep track of future changes.
First seen Nov 7, 2026. Last seen Nov 7, 2026.
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Keywords
Files & skills
File archives
Skill instructions
triage-support-inbox1.35 KB
--- name: triage-support-inbox description: Triage open Weav support conversations, draft replies grounded in the workspace's training data, and send or update conversations only after the user confirms. Use when the user asks to review, prioritize, or reply to their Weav support inbox. --- # Triage the Weav support inbox Use the Weav MCP tools for the connected workspace only. 1. Call `search_conversations` for open conversations. Sort the results by priority (urgent, high, normal, low), then by oldest last message. 2. For each conversation the user wants to handle, call `get_conversation` to read the full thread and `get_customer` if customer context helps. 3. Before drafting an answer, call `search_training_data` with the customer's question. Base the reply only on what the training data says. If nothing relevant is found, say so and ask the user how to answer instead of guessing. 4. Show the draft reply to the user. Call `send_reply` only after the user explicitly approves the exact text, because the reply is delivered to the customer. 5. Call `update_conversation` to change status, priority, or assignee only when the user asks for it. 6. If the user gives you a new answer that should be reused, offer to save it with `add_training_data` as a Q&A. Do not delete training data or Help Center content as part of triage. Do not message customers in bulk.
Release notes
Weav plugin for ChatGPT and Codex: search and reply to support conversations, look up customers, manage agent training data, and manage the Help Center knowledge base through the Weav MCP server at https://mcp.weav.com/mcp. Includes a triage-support-inbox skill.
Declared in the saved package. Remote tools may change independently.
Package details
Publisher declarations from the archived package. These are separate from our research and the live service's terms.
- Package author
- Weav
- Keywords
- See keywords
- Commerce declaration
- Does not support commerceThis does not establish whether access is free or paid.
- Review scenarios
- 5 positive · 3 negativeScenario counts, not test results.
Declared capabilities
- Search and read support conversations
- Look up customers
- Reply to customers
- Update conversation status, priority, and assignee
- Manage agent training data
- Manage Help Center articles, sections, and categories
Package observed Nov 7, 2026.
Technical details
- First seen
- Nov 7, 2026 · 00:00 UTC
- Last seen
- Nov 7, 2026 · 00:00 UTC
- Collection status
- Collected
plugin_asdk_app_6ae9df05b5b481919be81edfc3a81fdb
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