Simple Chat
SA Inc. v1.1.0
Your Shopify support inbox
From the developer
Declared capabilities
- Read and search your support inbox
- Look up customers and their orders
- Leave notes, claim and pin tickets, set status
Cost & access
Simple Chat sells nothing in ChatGPT, never charges a customer and never moves money. Refund, cancel and replacement order cards are approved by staff in the Simple Chat dashboard, not in ChatGPT.
Declared limitations
- Unrelated request
- Sending a reply without the staff member's confirmation
- Charging a card is out of scope
Onboarding example
What's waiting for me in Simple Chat?
Sources & dates
Developer declarations; not independently tested. Listing last checked Nov 11, 2026. Package observed Nov 11, 2026.
Description
From the marketplace listing
Simple Chat is the AI support inbox for Shopify stores, from the Shopify App Store (apps.shopify.com/simple-chat). This plugin lets a store's staff work that inbox from ChatGPT. It needs Simple Chat installed on your Shopify store; you connect as yourself, on one store, from your Shopify admin. Ask what's waiting for you, and Simple Chat lists the inbox the way the dashboard shows it. Open a conversation, search past ones, look up a customer and their orders, or check a product, your store's policies and FAQs, and your support reports. Leave internal notes for your team, claim or pin a ticket, set its status, or ask Simple Chat's @SC agent to look into a ticket. You can also change your FAQs and your AI's instructions when you ask; the change applies at once. When @SC has drafted a reply to a customer, you can review it here. You can also queue a reply with the exact text that you give. Nothing is sent to a customer until you click Confirm in the card that appears; ChatGPT cannot confirm for you. Simple Chat also proposes refunds, order cancels, order changes, customer record changes and replacement orders as cards that wait for staff. You can list them and reject one, and you can start a refund, cancel, order change or customer record card for an order of a ticket. You can approve an order change or customer record card here after you click Confirm in the card. Refund, cancel and replacement order cards are approved in the Simple Chat dashboard, so ChatGPT never moves money. Topic replay shows why AI resolution is low for an issue type: Simple Chat replays that topic's staff-handled conversations against your current settings and any changes you want to test, and reports how many it would now resolve. A replay also runs only after you click Confirm. Simple Chat returns only what the request needs, removes card numbers from message text, and never shows the names of other staff. You can revoke a connection at any time in Simple Chat's settings, and uninstalling Simple Chat ends every connection.
Language: English · Automatically detected from descriptions.
Changes
No changes recorded yet. Follow this plugin to keep track of future changes.
First seen Nov 10, 2026. Last seen Nov 11, 2026.
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Keywords
Files & skills
File archives
Skill instructions
onboarding1.87 KB
---
name: onboarding
description: Check the Simple Chat connection, name the connected Shopify store, and show what to ask, when the user chooses Set up for Simple Chat or asks how to get started.
---
# Set up Simple Chat
Simple Chat is the support inbox and AI agent of a Shopify store. The connection acts as the staff member who
connected, on one store only.
1. Check the connection by calling `list_inbox_conversations` with `{}`. If it fails, tell the user to reconnect
Simple Chat from the plugin's settings, and stop.
2. Name the connected store. The server's instructions say which store this connection reached ("Connected to Simple
Chat for the store …"). Say it in one short sentence, and mention how many conversations are waiting, if any.
3. Offer three things they can ask, one line each:
- "What's waiting for me in Simple Chat?"
- "Show the drafts and proposals that need my approval"
- "Why is AI resolution low for Returns and refunds? Replay it for the last 90 days."
When they ask what needs their approval, show the drafted replies (`list_pending_customer_drafts` for each open
conversation) and the refund, cancel, order change, customer record and replacement order proposal cards
(`list_staff_proposals`). While a list call returns hasMore true, call it again with offset set to nextOffset.
4. Explain in one sentence that sending or discarding a drafted customer reply, rejecting a proposal card, approving an
order change or customer record card, and running a paid topic replay only happen after they click Confirm in the
card that appears, that refund, cancel and replacement order cards are approved in the Simple Chat dashboard, and
that topic replay needs the Premium plan.
Keep it short. If the user installed the plugin in the middle of a task, continue that task in the same conversation.
Never quote customer messages back during setup.
Release notes
First release: read and search the Simple Chat inbox, customers and orders; notes, claim, pin and ticket status; change FAQs and AI instructions; queue a reply with your exact text, send or discard drafted replies, approve order change and customer record cards, and reject any proposal card, after you confirm; and topic replay.
Declared in the saved package. Remote tools may change independently.
Package details
Publisher declarations from the archived package. These are separate from our research and the live service's terms.
- Package author
- SA Inc.
- Keywords
- See keywords
- Getting started skill
- ./skills/onboarding/SKILL.md
- Commerce declaration
- Does not support commerceThis does not establish whether access is free or paid.
- Review scenarios
- 5 positive · 3 negativeScenario counts, not test results.
Declared capabilities
- Read and search your support inbox
- Look up customers and their orders
- Leave notes, claim and pin tickets, set status
- Read your AI instructions, and change them and your FAQs
- Queue a reply with your exact text; send or discard drafted replies after you confirm
- See refund and cancel cards; approve order change and customer record cards after you confirm
- Replay a topic to test changes
Package observed Nov 11, 2026.
Technical details
- First seen
- Nov 10, 2026 · 00:00 UTC
- Last seen
- Nov 11, 2026 · 06:00 UTC
- Collection status
- Collected
plugin_asdk_app_6ae0d967fda481918fb42eb7f21f661a
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