Zono Support
Zono Support v1.0.1
Your help desk in ChatGPT
From the developer
Declared capabilities
- List, search and read support tickets with their full conversation
- See a customer's purchases, stored licenses and refund flag
- Search the team's help articles and get cited answers
Declared limitations
- General question unrelated to support tickets. The plugin should not be called; ChatGPT answers directly.
- Request for a ticket that does not exist. Expected: get-ticket returns 'Ticket not found or not accessible' and ChatGPT says so without inventing ticket details.
- Request to buy or upgrade a plan. Expected: no tool call; ChatGPT explains the plugin works with an existing Zono workspace and does not change plans or billing.
Not specified in the available declarations: pricing & account requirements.
Onboarding example
Show my open urgent tickets and summarise each in one line
Sources & dates
Developer declarations; not independently tested. Listing last checked Nov 7, 2026. Package observed Nov 7, 2026.
Description
From the marketplace listing
Zono Support is the help desk for software teams and people who sell digital products. This plugin brings your support queue into ChatGPT. Find the tickets waiting on you, read a full conversation, check the customer's purchases and refund status, and look up the answer in your knowledge base with sources. Then reply, add an internal note, assign, change status, fill custom fields or merge a duplicate ticket. Every action runs as you: ChatGPT sees only the tickets your Zono role and department permissions allow, in the workspace you pick when you connect, and every call is audited. You choose the permissions on Zono's consent screen and can revoke access from Zono at any time. Requires an existing Zono workspace with MCP access. Setup and the full tool reference: zono.support/developers/mcp.
Language: English · Automatically detected from descriptions.
Matches for “developer”
Exact text from the indicated source. A mention alone does not establish support for your task.
Publisher full description
Zono Support is the help desk for software teams and people who sell digital products. This plugin brings your support queue into ChatGPT. Find the tickets waiting on you, read a full conversation, check the customer's purchases and refund status, and look up the answer in your knowledge base with sources. Then reply, add an internal note, assign, change status, fill custom fields or merge a duplicate ticket. Every action runs as you: ChatGPT sees only the tickets your Zono role and department permissions allow, in the workspace you pick when you connect, and every call is audited. You choose the permissions on Zono's consent screen and can revoke access from Zono at any time. Requires an existing Zono workspace with MCP access. Setup and the full tool reference: zono.support/developers/mcp.
Changes
No changes recorded yet. Follow this plugin to keep track of future changes.
First seen Nov 7, 2026. Last seen Nov 7, 2026.
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Keywords
Files & skills
File archives
Skill instructions
get-started1.54 KB
--- name: get-started description: Use when the user asks to work their Zono Support help desk (tickets, customers, purchases or help articles). Explains how the Zono tools fit together and which IDs each one needs. --- # Working a Zono Support queue The Zono tools act as the signed-in agent, in the workspace they chose when connecting. They only see tickets that agent can see in Zono. 1. Find work with `list-tickets` (filter by status, priority, assignee or department) or `search-tickets`. 2. Read the whole conversation with `get-ticket` before acting. It returns the customer, product and department IDs. 3. Check who the customer is and what they bought with `lookup-license` (pass the ticket). `get-customer` gives their recent tickets. 4. Look up answers with `search-knowledge`, or `ask-knowledge` for a cited answer. If it says a human should handle it, say so instead of guessing. 5. Act: `reply-to-ticket` (use `is_internal: true` for staff notes), `assign-ticket`, `update-ticket-status`, `update-ticket-fields`, `merge-tickets`. IDs come from the lookup tools: `list-products` for `product_id`, `list-departments` for `department_id`, `list-team-members` for `assignee_id` (the member marked `me` is the signed-in user) and `list-customers` for `customer_id`. Use `list-ticket-fields` before setting custom fields. Before sending a reply to a customer, show the draft and ask the user to confirm. Internal notes, assignment and status changes can go ahead when asked. Merging closes the duplicate ticket, so confirm which ticket is the duplicate first.
Release notes
Initial release: tickets, customers, purchases and knowledge base search for Zono Support, with OAuth sign-in.
Declared in the saved package. Remote tools may change independently.
Package details
Publisher declarations from the archived package. These are separate from our research and the live service's terms.
- Package author
- Zono Support
- Keywords
- See keywords
- Getting started skill
- ./skills/get-started/SKILL.md
- Commerce declaration
- Does not support commerceThis does not establish whether access is free or paid.
- Review scenarios
- 5 positive · 3 negativeScenario counts, not test results.
Declared capabilities
- List, search and read support tickets with their full conversation
- See a customer's purchases, stored licenses and refund flag
- Search the team's help articles and get cited answers
- Reply to customers or add internal notes
- Assign tickets, change status and set custom fields
- Merge duplicate tickets from the same customer
- Look up products, departments, team members and customers by name
Package observed Nov 7, 2026.
Technical details
- First seen
- Nov 7, 2026 · 06:00 UTC
- Last seen
- Nov 7, 2026 · 12:00 UTC
- Collection status
- Collected
plugin_asdk_app_6ae0a4d4a9008191a10d6746ab69dd07
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